Average Score (344 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

344 Ratings

4.9 Average

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  • Jeremy B.09-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    It was easy to schedule service. Ken was helpful and made it easy to reschedule when I needed to change.

  • Richard A.09-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    The entire service team at VW is excellent. Very friendly and professional. I worked with Ken this time and he was great.

  • Angela W.09-19-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Great experience.

  • Corinne D.09-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Everything went great. The staff was so friendly and it was a seamless experience

  • Olivia W.09-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Every time i come to VW in Wappingers it is seamless and customer service of the service team is fantastic

  • Peter S.09-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Justin P.09-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Customer service and service to my car was truly amazing. Adam is a dedicated professional with a laser focus and ensuring the customer is taken care of. I don’t know how it works in the car service business, but immediately promote ahead of his peers and anytime you think about giving him a pizza party, you give him a raise instead.

  • Jason J.09-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    I received excellent customer service. There was a nice, comfortable area to wait. Work was performed in a timely manner.

  • Andrew C.09-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Exceptional service from a friendly, competent team.

  • Kristianne K.09-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Always happy to come to this dealership. Adam makes me feel like family as well as the whole team. Thank you Adam for being the best service writer I've encountered!